Frequently Asked Questions
Everything you need to know about your JW PEI order.
What materials are used in JW PEI products?
We are dedicated to sustainable fashion; all our products are crafted from high-quality vegan leather and recycled plastic bottles, ensuring luxury style without the use of animal products.
How long does shipping take?
Standard shipping typically takes 7-15 business days globally, while express shipping options are available at checkout for faster delivery within 3-7 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition with all packaging intact. Please note that certain promotional items may be final sale.
Will I have to pay customs duties or taxes?
For many international destinations, duties and taxes are included. However, some regions may require payment upon delivery depending on local import laws and order value.
How do I care for my JW PEI vegan leather bag?
To maintain your bag, simply wipe it with a soft, damp cloth. Avoid contact with harsh chemicals, oils, or prolonged exposure to direct sunlight to prevent fading.
Can I track my order status?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.