Returns & Exchanges
At JW PEI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original, unused condition. Please note that certain promotional items and final sale products may not be eligible for return or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags, dust bags, and protective materials are included to maintain eligibility.
Ship the Item
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing